Case Studies

Telecommunications

  • Red-haired software developer working at a computer with code displayed on multiple monitors

    PAM Automation

    - Top tier Australian Telecommunications provider

    - Technical capability, enablement trouble ticket automation

    - $1m program value

  • Close-up of a blue laptop keyboard with glowing reflections and shallow depth of field

    Firewall Remediation

    - Top tier Australian telecommunication company

    - Security audit with data and analytics remediation approach

    - $1m+ delivery value

  • Close-up of cellular network antennas and equipment mounted on a tower against a blue, cloudy sky

    5G, 4G and 3G implementation

    - Top tier telecommunications provider

    - $5m+ engagement

    - Management and network delivery scope

  • Crowd of people using smartphones at an indoor event

    Mobile Transformation (2006-2008)

    - Top tier Australia telecommunication provider

    - Management delivery scope

    - $5m+ delivery value

  • Person using a MacBook Pro displaying a productivity dashboard on the screen

    One Portal - Single Service Customer View

    - Large scale Australian telecommunications provider

    - Management and network scope included

    - $1m-$5m+ delivery value

  • Three smartphones displaying Android and iPhone home screens on a dark surface

    iPhone 1 Launch (2008)

    - Top tier telecommunications provider

    - $5m+ scaled engagement

    - Management delivery scope

  • Abstract blue digital network of glowing connected nodes and lines on a dark background

    Business, IT and Network Transformation (2003-2006)

    - Top tier telecommunications provider

    - $5m+ engagement

    - Management delivery scope

  • Close-up of colorful JavaScript code displayed on a dark computer screen

    Strategic SoA Transformation (2009-2010)

    - Central API service layer for media

    - Top Australian telecommunications provider

    - Management delivery scope

    - $5m+delivery program value

  • Close-up of a laptop displaying a jagged green stock market line chart with fluctuating prices and time labels.

    Finance Business Intelligence Transformation (2010-2012)

    - Australian telecommunications carrier Initiative

    - Management and QA delivery scope

    - $5m+ delivery value

  • Well-dressed man talking on a smartphone at a marble counter beside an open laptop and a glass of lemonade

    VoLTE - Voice over the 4G Network

    - Focus on enhanced services and quality

    - Top tier Australia telecommunication provider

    - Management and network delivery scope

    - $5m+ delivery value

  • Person preparing an invoice on a laptop beside printed invoices and business documents

    CRM and Billing Business Support System (BSS) Deployment

    - Asia based client

    - Large scale telecommunications

    - Management ownership included

    - $5m+ delivery value

  • Cellular communication tower with multiple panel antennas against a clear blue sky

    TR2.3 Program

    - Australian based engagement

    - Large scale client

    - Management owner included

    - $5m+ delivery value

  • Open-plan office with employees working at desks and computer monitors

    Fault Management - Netcool Initiative

    - Australian based client

    - $5m+ delivery engagement

    - Management ownership included

  • Retail cashier helping a customer use a smartphone payment terminal at a modern store counter

    Customer Care Management

    - Top Australian telecommunications provider

    - Large scale $5m+ delivery size

    - Management oversight included

  • People using smartphones in a crowded indoor setting

    PPIN (Consumer and Wholesale)

    - PPIN (Private Personal Identification Number)

    - Large Australian telecommunications provider

    - $5m+ delivery value

    - Management oversight

  • Smiling customer service representative wearing a headset and working at a computer in a home office

    CRM and BIlling (BSS) deployment

    - Australian engagement

    - Large scale $5m+ investment

    - Management oversight included

  • Hand holding a blue credit card near a SumUp contactless payment terminal on a wooden counter

    Order Management (Enterprise)

    - Large Australian Telecommunication provider

    - Management oversight

    - $5m+ scale program

  • UX wireframe sketches and sticky notes on a design workshop wall, featuring feedback annotations and interface concepts

    Corporate Website Build

    - Telecommunications corporate website

    - $1m+ to $5m scale engagement

    - Management oversight included

  • Network server rack with Ethernet and fiber-optic cables connected to a switch, showing illuminated link ports.

    MPPX

    - Top tier Telecommunications provider

    - $5m+ scale program

    - Management oversight scope included